Privacy Policy

Our Commitment to Your Privacy

At faymoraquent, we take your privacy seriously and are committed to protecting the personal information you share with us through our financial planning services.

This privacy policy explains how we collect, use, protect, and share your personal information in accordance with Australian Privacy Principles and international data protection standards.

Information We Collect

We collect various types of information to provide effective financial planning services and improve your experience.

• • Contact information including name, email address, phone number, and postal address
• • Financial information such as income details, expenses, and financial goals
• • Technical information including IP address, browser type, and website usage data
• • Communication records including consultation notes and correspondence history

How We Use Your Information

We use your personal information for specific purposes related to providing financial planning services and improving our offerings.

• • Providing personalised financial planning consultations and recommendations
• • Communicating with you about your subscription and financial planning progress
• • Improving our services through analysis of user needs and preferences
• • Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on legitimate legal grounds under applicable privacy laws.

Our primary legal basis for processing personal information is your consent and our legitimate business interests in providing financial planning services.

How We Share Your Information

We may share your information in limited circumstances to provide our services and comply with legal obligations.

• • With trusted service providers who assist in delivering our financial planning services
• • When required by law, court order, or regulatory authorities
• • With professional advisers including lawyers, accountants, and auditors

Protecting Your Information

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, or misuse.

Our security measures include encryption, secure data storage, regular security assessments, and staff training on privacy protection.

Your Privacy Rights

You have several rights regarding your personal information under applicable privacy laws.

• • Right to access your personal information and receive copies of data we hold
• • Right to request correction of inaccurate or incomplete personal information
• • Right to request deletion of your personal information under certain circumstances
• • Right to receive your personal information in a portable format
• • Right to object to certain types of processing of your personal information

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and provide better services.

Cookie Policy

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

faymoraquent financial planning services logo: faymoraquent financial planning services logo

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us using the information provided.